No MoreApp account yet? Sign up here.
1. Example of conflicting rules
You have a form with three options in a Radio field. With each option, several Checkbox fields must be visible, and other fields must be hidden.
In the condition you select one of the options, and in the action, you select the Checkboxes that you want to show or hide. When a user selects a Checkbox in more than 1 action, the rules will conflict. For example:
- When selecting option A → Checkbox 1 and Checkbox 2 are visible
- When selecting option B → Checkbox 2 and Checkbox 3 are visible
- When selecting option C → Checkbox 1, Checkbox 2 and Checkbox 3 are visible
Conflicting rules:
- Rule for option A
When selecting option A → Checkbox 1 and Checkbox 2 are visible
- Rule for option B
When selecting option B → Checkbox 2 and Checkbox 3 are visible
- Rule for option C
When selecting option C → Checkbox 1, Checkbox 2 and Checkbox 3 are visible
Explanation:
When you create a rule, MoreApp automatically creates an opposite rule. With the first rule, MoreApp creates an automatic rule where Checkbox 1 and Checkbox 2 are hidden when option A isn't selected. If one of these 2 fields is then also selected to be visible with another condition, for example, Checkbox 2 in Option B, the rules conflict with each other and will not work.
2. How to solve it
Make sure that a field is not used in multiple actions. Set up the rules as shown below to avoid conflicting rules.
Note: As a tip, you can think the rule the other way around: Under which conditions do I want to hide/show a certain field (action)?
- Rule for option A
- Rule for option B
- Rule for option C
For option C, you do not have to make a rule because everything must be visible.
3. Congratulations!
You are now ready to use logic in your forms. This helps you to only see the relevant fields for a specific situation.
Want to stay up to date with our latest tutorials? Go to YouTube and hit the Subscribe button!