MoreApp offers Support via email, chat and phone throughout the week. In this Help Center post, we explain what you can expect from our Support service.
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Our Support colleagues are happy to help you via chat, email or phone from Monday to Friday between 09:00-17:00 (CET). We strive to get back to you within 48 hours.
Included in our Support service:
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We are committed to working together with you to resolve any issues related to our Platform or App.
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We offer expert advice and share useful Help Center posts to help you get started.
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We ensure your valuable feedback is passed on to our Product team and, if applicable, included in our Feature Requests.
Excluded from our Support service:
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We do not provide Support with HTML customisation for PDF reports, but we have some useful Help Center posts to assist you.
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We do not provide custom work, such as creating integrations and widgets.
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We do not create new passwords for your account.
Dedicated Support
Exclusively for our Forest Customers, we offer an extra service called Dedicated Support. This means you will have a personalised level of service and prioritisation of your questions.
Additional Support services
In case you need extra help to create forms or specialised technical advice, we offer a Support Contract! Find more details here.
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